FAQ - Frequently Asked Questions

Frequently Asked Questions

📦 Delivery

What are the delivery times?
Orders are shipped within 3 to 7 business days. Delivery then takes 7 to 15 business days depending on your location.

🔄 Returns & refunds

Can I return an item?
Yes, you have 14 days after receipt to return an unused item in its original packaging.

How do I get a refund?
Contact us via our Contact page with your order number. We process refunds within 5 to 7 business days.

🍬 Products

Are your water bottles BPA-free?
Yes, all our products are certified BPA-free and safe for the whole family, including children.

How do I care for my water bottle?
We recommend hand washing with warm soapy water. Avoid the dishwasher for insulated water bottles to preserve their thermal properties.

🎁 Customization

How do I personalize my water bottle with a name?
For customizable products, enter the desired name in the field provided on the product page before adding to cart.

Do you have other questions?
Feel free to contact us via our Contact page. We will get back to you as soon as possible!